Terms & Conditions
Please review the terms that outline your rights, responsibilities, and our commitments.
Table of contents
Welcome to our Terms & Conditions
Welcome to Hero AI (“Hero AI”, “we”, “our”, “us”).
By accessing or using https://www.heroai.com.au (“Website”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use our Website or services.
1. Website Use
1.1 The official homepage of Hero AI is located at https://www.heroai.com.au/.
All traffic from /home or similar paths may redirect to the root domain for consistency and performance.
1.2 You agree to use the Website only for lawful purposes and in a manner that complies with applicable laws and regulations.
1.3 We may modify or discontinue any part of the Website at any time without notice.
2. Services
Hero AI provides, including but not limited to:
AI Automation Services
AI Consultation & Strategy
AI Employee Setup & Support
Custom Integrations & Workflows
Digital Products, Tools, and Templates
Service scopes, pricing, and deliverables will be defined in the relevant proposal, invoice, or checkout page.
3. Accounts & Sign-Up
3.1 By creating an account or completing a purchase, you warrant that all information provided is accurate and complete.
3.2 You are responsible for the security of your login credentials.
3.3 You must be at least 18 years old to use our services.
4. Payments, Subscriptions & Billing
4.1 All prices are listed in AUD unless stated otherwise.
4.2 By completing a payment, you authorise automatic billing for one-time or recurring subscription charges.
4.3 Subscription plans renew automatically unless cancelled.
4.4 Cancellations apply to future billing periods only.
4.5 Failed payments may result in suspended access.
5. Refunds
Unless stated otherwise:
5.1 Strategy sessions, consultations, digital products, and delivered services are non-refundable.
5.2 Services not yet commenced may be refundable at our discretion.
5.3 Subscription payments are non-refundable once a billing cycle begins.
For support, email us at https://www.heroai.com.au/.
6. Service Delivery
6.1 Timelines depend on project scope.
6.2 You agree to provide required access, assets, approvals, or information in a timely manner.
6.3 Delays caused by missing information are not Hero AI’s responsibility.
7. AI Output Disclaimer
7.1 Hero AI uses artificial intelligence tools and models to generate content, suggestions, automations, or recommendations.
7.2 AI-generated outputs may contain:
inaccuracies
outdated information
hallucinations or errors
unintended biases
recommendations requiring human validation
7.3 You acknowledge that all AI outputs must be reviewed by a qualified person before use, especially for:
legal, financial, medical, employment, or safety-related decisions
public-facing content
automated customer communication
high-risk business processes
7.4 Hero AI is not responsible for damages arising from reliance on AI-generated content, decisions, or actions.
8. Fair Use & Data Handling
8.1 You agree to use the AI tools fairly, responsibly, and within reasonable usage limits.
8.2 Excessive, abusive, or automated extraction of outputs may lead to rate-limiting or termination.
8.3 We may monitor aggregate usage patterns to maintain system performance.
8.4 We do not sell user data. Any data processed through third-party AI tools is handled according to their respective policies.
9. User Content Responsibility
9.1 You are solely responsible for:
the accuracy of any data or content you provide
ensuring you have lawful rights to upload or use it
verifying the correctness of AI-generated results
reviewing and approving all outputs before publishing or sending them to end users
9.2 You must not provide any content that:
infringes copyright or IP rights
contains confidential information without permission
violates privacy, ethical, or legal standards
10. Prohibited Use
You may NOT use the Website, AI tools, or services for:
unlawful, harmful, or fraudulent activities
generating harmful, deceptive, or misleading content
harassment, discrimination, or abusive behavior
automated scraping, mass extraction, or reverse engineering
creating deepfakes or impersonating individuals
sending unsolicited bulk messages (“spam”)
attempts to bypass billing, authentication, or access controls
uploading viruses, malicious code, or exploiting vulnerabilities
Violation of this section may result in immediate account suspension.
11. Intellectual Property
11.1 All materials created by Hero AI remain our property unless agreed otherwise in writing.
11.2 You may not distribute or resell any proprietary content, code, templates, or tools without permission.
12. Limitation of Liability
12.1 Hero AI is not liable for:
revenue loss
business interruption
third-party platform failures
errors from AI-generated outputs
data loss not caused by our negligence
12.2 Our total liability will not exceed the amount paid for the service in question.
13. Third-Party Tools & Integrations
13.1 Some services rely on external platforms (e.g., CRMs, AI APIs, automation tools).
13.2 We are not responsible for outages, changes, or limitations imposed by these platforms.
14. Privacy
14.1 Personal data is handled in accordance with our Privacy Policy Page.
14.2 By using our site, you consent to our data practices.
15. Changes to Terms
15.1 We may update these Terms at any time.
15.2 Continued use of our Website means you accept the updated Terms.
Contact Us
For any questions or support, contact us:
Email : hello@heroai.com.au
Phone : +61483921959
Location : Redlands City, QLD, 4165, Australia
